I am unable to attach files and send it to my provider. What is the file format that I can attach?

onpatient allows PDF, JPEG or PNG format files to be transmitted to your healthcare provider via the secure messaging portal using the following steps:

Step 1: Login to and click on the Messages tab.


Step 2: Next, click on “Send Message”, select the name of the healthcare provider you are sending the message to.* Next, you can enter the Subject, enter the body of your message and drag a file in as an attachment (must be one of the above-mentioned file formats) and send it to the provider.



*Please note you must select a healthcare provider to send your message from the “To” drop-down, otherwise you will not be able to send your message or add an attachment.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk